High reliability, low power consumption, speed, accuracy, hardware and software for various programs, unimaginable advanced technology, wide scope of information, almost unending technology services – information technology has totally won fans from telecommunications industry, engineers, computer technicians and a whole lot more diverse industries and professions.
These changing times has brought information technology into a pedestal affecting almost all operations within and between industries and people, bringing the globe into information stage. Such shift in paradigm has affected a lot of areas of operation and defining industries that use computers, networking, software programming, and other processes to store, process, retrieve, transmit and protect information.
Moreover, the emergence of information technology has given rise to various technological industries and new jobs offered to the people. Information technology rise has given a list of opportunities to organizations, firms, companies and industries to further their coverage area as well as expansion for growth, innovations and success.
One of the areas influenced by information technology is within enterprises whether it be macro, micro, large, medium or small enterprises. Enterprises are defined as an organization or firm doing a business venture and certain roles are played by information technology to these enterprises. These certain roles are essential in these enterprises in expanding their growth and higher potential for greater success. Improving enterprise-customer relationships as well employee relations are also targeted by these roles.
Strategic roles played by information technology can be classified into three categorie. These are working inward which improves a firm’s internal processes and structure, working outward which is responsible for improving products and customer relationships, and working across which improves the relationship of the firm between its business partners. These certain roles foster sense of belongingness among employees and between business partners, getting close to customers and building tight relationships with business partners.
The effectiveness or the level of whether these certain roles of information technology are played to the extent, can be measured through performance evaluation. The role that information technology plays in performance evaluation and appraisal are seen through which the mechanisms and operations under performance evaluation are incorporated with added speed and accuracy. Information technology aside from it being evaluated is also helpful and useful in making such evaluations automated. IT has developed software of programs that helps measure and evaluates employee and organization’s performance by making it automated, reducing manual work thus reducing cost and adding efficiency. Examples of these softwares are Workforce Performance Management (WPM) suite systems and talent management softwares.